Privacy policy

Privacy Policy

This Privacy Policy describes how Clarista (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our Site, use our services, or make a purchase (collectively, the "Services"). By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. Please read it carefully.

1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. Any updates will be posted on the Site along with an updated "Last Updated" date. Your continued use of the Services after these changes constitutes your acceptance of the revised Privacy Policy.

2. How We Collect and Use Your Personal Information
Information We Collect Directly from You
When you interact with our Services, you may provide us with personal information such as:

Contact Details: Your name, address, phone number, and email address.

Order Information: Billing and shipping addresses, payment details, and any additional information provided during your purchase.

Account Information: Username, password, and security questions for account protection.

Customer Support Details: Any information you share when contacting us for assistance.

Certain features of our Services may require you to supply additional information. While you may choose not to provide this information, it could limit your ability to access specific features.

Information We Collect About Your Usage
We automatically collect certain data regarding your interactions with our Services ("Usage Data") using cookies, pixels, and similar technologies. This data may include:

Device and browser information

Network connection details and your IP address

Pages visited and actions taken on the Site

Information We Obtain from Third Parties
We may also receive information about you from third parties, such as:

Service Providers: Vendors that help us operate our Site (e.g., Shopify), payment processors, and customer support platforms.

Tracking Technologies: Third-party analytics services that help us understand how users interact with our Services.

Any information obtained from these sources will be handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information
We use your personal information for various purposes, including but not limited to:

Providing Products and Services
Order Fulfilment: Processing payments, shipping orders, and managing returns or exchanges.

Account Management: Maintaining your account and providing customer support.

Service Improvement: Enhancing our Services based on usage data and feedback.

Marketing and Advertising
Communication: Sending you promotional materials, newsletters, and special offers via email, SMS, or mail.

Tailored Content: Customising our advertising and content to match your interests. For UK residents, our processing of your data for these purposes is based on our legitimate business interests in accordance with applicable UK privacy laws.

Security and Fraud Prevention
Monitoring: Detecting, investigating, and preventing fraudulent or unauthorised activities.

Account Protection: Advising you to safeguard your account credentials and notifying us of any suspicious activities.

Service Improvement and Communication
Customer Support: Using your information to answer inquiries and resolve issues.

Updates: Informing you about important updates related to your account or orders.

4. Cookies
We use cookies and similar technologies on our Site to enhance your experience, remember your preferences, and gather analytics about how our Services are used. For further details on the cookies we use, please refer to our Cookies Policy. You may adjust your browser settings to decline cookies, but please note that this may affect the functionality of our Site.

5. How We Disclose Your Personal Information
We may share your personal information with third parties under the following circumstances:

Service Providers: Vendors who perform services on our behalf, such as IT management, payment processing, customer support, shipping, and analytics.

Business Partners: Partners who assist us with marketing and service delivery.

Corporate Affiliates: Within our corporate group when necessary for business operations.

Legal Requirements: If required by law or in connection with legal processes (e.g., subpoenas or search warrants), or during business transactions like mergers or acquisitions.

The types of information disclosed may include contact details, order information, account data, and usage data.

6. Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Data
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so that we can address the issue.

8. Security and Retention of Your Information
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no security system is entirely foolproof. The duration for which we retain your personal information depends on your account needs, legal obligations, and other relevant factors.

9. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you.

The right to request the deletion or correction of your personal information.

The right to receive a copy of your personal information or request that it be transferred to another party.

The right to opt out of marketing communications.

The right to restrict our processing of your personal information or withdraw consent where applicable.

To exercise any of these rights, please contact us using the information provided below. We may request additional details to verify your identity before processing your request.

10. International Users
Please note that your personal information may be transferred, stored, and processed in "mettre le pays que tu vises" and other countries. We take steps to ensure your data is protected in accordance with this Privacy Policy and applicable "mettre le pays que tu vises" laws.

12. Contact Information

ADMH LTD

Company Number: 16461879

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you,
please call or email us at info.clarista@gmail.com or contact us at 71-75
Shelton Street, London, ENG, WC2H 9JQ, GB.

For the purpose of applicable data protection laws and if not explicitly
stated otherwise, we are the data controller of your personal information.